Terms of Use

Welcome to the Setu Platform, a legal literacy technology platform offered by Setu. The Setu Platform is maintained in association with a designated software service provider. The Setu Platform leverages technology to provide simplified and accessible legal information (“Services”) through virtual assistants (“Setu Chatbot”) to persons from vulnerable communities.

1. Acceptance of Terms 

By using our Services, through our website, AI-tools provided by Setu, including the Setu Chatbot or otherwise (collectively, the “Setu Platform”), you acknowledge that you have read, understood and agree to comply with and be bound by these Terms and Use (“Terms”). Please read them carefully before proceeding with using Setu Platform If you do not agree to these Terms, please do not use the Setu Platform. 

2. Purpose of the Setu Platform 

The Setu Platform delivers AI-powered legal literacy tools (“Setu Chatbot”) designed to provide simplified and accessible legal information. Information provided by a Setu Chatbot does not constitute legal advice and should not be relied upon as such. Any legal guidance provided is for informational purposes only, and users are encouraged to consult a licensed legal professional for specific legal advice. 

3. No Attorney-Client Relationship

Your use of the Setu Platform (including a Setu Chatbot) does not create an attorney-client relationship between you and Setu, its incubators, its partners, or any third-party legal professionals. 

4. Setu Platform: 

  • These Terms apply to your use of all aspects of the Setu Platform and the Services provided therein.
  • The Setu Platform includes all digital interfaces through which it is accessed, such as the Website. 
  • The Website refers to the primary online platform hosting our Setu Platform, available here: https://www.setu.law/. 
  • The Setu Platform supports multi-format content inputs (text and audio video), multilingual search and retrieval, source traceability, and systems-thinking insights. 

5. Eligibility and User Responsibilities 

The Setu Platform is intended for use by individuals aged 18 years or older. By accessing or using the Setu Platform, you represent and warrant that you meet this eligibility requirement. However, if you are under 18 years of age, you may use the Setu Platform only with the consent and supervision of a parent or legal guardian.

Users of the Setu Platform agree to use the Setu Platform solely for lawful purposes and in a manner consistent with these Terms. Users are responsible for ensuring the accuracy and authenticity of any information they provide to the Setu Platform. You are responsible for ensuring the accuracy of the information you provide to us, including information provided to a Setu Chatbot. You agree to use the Setu Platform responsibly and in compliance with all applicable laws. You must not use the Setu Platform to: 

  • Violate any applicable laws or legal rights of others. 
  • Submit or disseminate any harmful, defamatory, or offensive content. 
  • Engage in unauthorised or unethical conduct, such as impersonation or fraud. 

6. Access to Setu Platform

We strive to ensure that the Setu Platform remains accessible to users. However, we do not guarantee uninterrupted or error-free access and may modify, suspend, or terminate the Setu Platform or any part of its Services without prior notice. Users agree that we are not liable for any disruptions or modifications that may affect the availability of the Setu Platform. 

7. User Privacy, Data Use, and AI Ethics 

  • We value your privacy and are committed to protecting your personal information. Any data collected during your interaction with the Setu Platform is subject to our Privacy Policy. Please note that any collection, processing, or retention of personal information is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and/or any other applicable laws. By using the Setu Platform and Setu Chatbot, you consent to the collection and processing of your data as described in the Privacy Policy.
  • We aim to maintain transparency about how AI is used on the Setu Platform. The AI algorithms are trained on diverse data sources to provide insights and recommendations. Users acknowledge that the AI systems rely on data patterns and trends, and outputs may not always reflect current knowledge or contextual nuances. 
  • Setu recognises the potential for AI systems to perpetuate biases inherent in their training data. While we actively work to minimise biases and promote fairness, users acknowledge that eliminating all forms of bias is a complex challenge. Outputs should be critically evaluated and used as complementary tools rather than sole decision-making resources. 
  • Users acknowledge that while reasonable security safeguards are implemented to protect the Setu Platform, Setu does not exercise control over the Setu Platform’s underlying digital infrastructure, and shall not be liable for any breach of security during the internet transmission of such data, or for any loss, misuse, alteration, or disclosure of such data not attributable to Setu.
  • To enhance the quality and fairness of the Setu Platform’s AI systems, user interactions and inputs may be anonymised and used, from time to time, for determining “trending questions” asked on the Setu Platform, and preparing reports on the nature of questions fed into the Setu Platform by Users. Usage and retention of user inputs and queries by Setu shall be limited to the purposes set out herein. By using the Setu Platform, users consent to the use of their anonymised data for these purposes, subject to the protections outlined in our Privacy Policy.

8. AI-Generated Content and User Accountability 

  • The Setu Platform’s AI-powered tools are designed to assist users in understanding complex ecosystems and generating insights. These outputs should be regarded as supplementary tools rather than definitive guidance. Users are responsible for verifying the accuracy, relevance, and applicability of AI-generated outputs before relying on them for critical decisions. Users also understand that the outputs generated on the Setu Platform based on AI Systems may not always be accurate, and a substitute for professional advice. While we strive to ensure that the information provided through a Setu Chatbot is accurate and up-to-date, we cannot guarantee the completeness or accuracy of the content as legal information is subject to change, and laws may vary by jurisdiction.
  • Users are responsible for evaluating the accuracy of the output based on their specific use case and should conduct human reviews where necessary to ensure reliability. If the output refers to and/or enables access to the content basis which the output has been generated, the user acknowledges and agrees that this shall not be deemed to be an endorsement of such third party content by Setu.
  • While users may have access to and utilise the outputs generated by the Setu Chatbot, the same or similar outputs may be provided to other users. Setu does not guarantee exclusivity or originality of AI-generated content. Users are solely responsible for ensuring that the AI-generated outputs they use comply with applicable laws, regulations, and ethical standards in their domain or region. The AI-generated outputs are not subject to any review, verification, or validation prior to it being presented to the user. Setu disclaims any liability for how users apply or adapt AI-generated content. You accept and agree that your use of Setu Platform and AI-generated outputs are at your sole risk and understand that any liability incurred in consequence of the reliance on these shall not be attributable to Setu.

9. Intellectual Property 

  • All content, features, output, and functionality available on or related to the Setu Platform, including a Setu Chatbot, including but not limited to text, graphics, data, logos, software, and designs, are the intellectual property of Setu or have been licensed to Setu by third parties. These are protected under copyrights, trademarks, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without express permission from Setu or the concerned license-holder. Any third-party content used by the Setu Platform to generate the output may be subject to separate terms and conditions, and we are not responsible for them. 
  • Users are granted a non-exclusive license to use the specific outputs they generate, provided these uses are consistent with these Terms and applicable laws. Users agree that they shall not assert ownership or proprietary claims over the AI technology, its outputs, or the methods used to produce those outputs. 
  • By submitting inputs, users agree to grant the Setu Platform a non-exclusive, worldwide, royalty-free license to use, store, process, analyse, display, and distribute this content solely for the purpose of generating outputs in response to the inputs submitted.

10. Prohibited Content 

  • Users are prohibited from engaging in any conduct that could harm the Setu Platform, its users, or Setu. This includes, but is not limited to, actions such as introducing malicious code, unauthorised access to the Setu Platform’s systems, misuse of data, or using the Setu Platform for purposes other than those explicitly outlined in these Terms.
  • Users agree not to reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying algorithms of the AI systems employed by the Setu Platform. Any violation of this clause may result in legal action and the termination of user access. Please refer to the Annexure for our Community Guidelines for further details. 

11. Limitation of Liability and AI-Generated Content 

The Setu Platform and its Services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied. Users acknowledge that AI-generated outputs are probabilistic and designed to support decision-making but may contain inaccuracies or biases. Without prejudice to the generality of the foregoing, in no event will Setu, its incubators or partners be liable for any direct, indirect, consequential, or punitive damages arising out of or in connection with the use of the Setu Platform (including a Setu Chatbot), or any reliance on information provided by a Setu Chatbot. 

To the fullest extent permitted by applicable law, Setu, its incubators, partners, affiliates, officers, employees, agents, partners, licensors, or service providers shall not be liable for any damages, losses, or liabilities, even if Setu has been advised of the possibility of such damages, arising out of or in connection with: 

  • Use or Inability to Use the Setu Platform – including any errors, interruptions, delays, or disruptions in Service. 
  • AI-Generated Content – including any inaccuracies, errors, or omissions in AI-generated outputs, or any decisions or actions taken by users based on such content.
  • User-Generated Content – including the transmission of any content through the Setu Platform that may result in damage, loss, or liability.
  • Third-Party Interactions – including interactions with third-party services or technologies that may be accessed through the Platform. 
  • Breach of These Terms – arising from any breach or violation of these Terms by you or any third party. 

Under no circumstances will Setu, its incubators, partners, affiliates, officers, employees, agents, partners, licensors, or service providers be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, loss of data, loss of goodwill, or any other intangible losses, arising from your use of the Platform.

You acknowledge and agree that Setu will not be liable for any decisions, actions, or outcomes resulting from your use of the Platform, including reliance on AI-generated content or any other information or materials accessed via the Setu Platform.

12. Indemnity 

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Setu, its affiliates, officers, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: 

i. Your access to or use of the Platform or its content, including AI-generated outputs. 

ii. Any violation of these Terms (including the Privacy Policy or Community Guidelines) by you, including unauthorised use of intellectual property or misuse of the Platform. 

iii. Your reliance on AI-generated outputs, particularly if such reliance results in harm, errors, or unintended consequences. 

iv. Any content you upload or submit, including claims of intellectual property infringement, defamation, or violation of privacy rights. 

v. Any third-party disputes or claims arising out of your use of the Platform. 

13. Termination 

Setu reserves the right to terminate or suspend access to the Setu Platform (including a Setu Chatbot) at its sole discretion, without notice, for users who breach these Terms of Use or use the Setu Platform inappropriately in violation of the Community Guidelines outlined in the Annexure of these Terms of Use. Please note that in the event of termination, it is possible that we may be required to comply with any data retention obligations prescribed under applicable laws. 

14. Changes to Terms 

Setu may modify these Terms and Use at any time, and such modifications will be effective immediately upon posting on our website. Any updates will be communicated through email, in-app notifications, or announcements on our Platform. Continued use of the Setu Platform after changes constitutes your acceptance of the new terms. 

15. Governing Law and Jurisdiction

These Terms and Use shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms and Use shall be subject to the exclusive jurisdiction of the courts in Mumbai. 

Users acknowledge that the use of AI technologies may be subject to evolving laws and regulations. By using the Platform, users agree to comply with all applicable related legal requirements and ensure their activities align with any emerging regulatory standards. 

16. Contact Information 

For any questions or concerns about these Terms or the Platform, please contact us at contact@setu.law. 

Last Updated: 07 November 2025. 

 

Annexure 

Community Guidelines 

To uphold the integrity of our mission, these Community Guidelines (“Guidelines”) govern user interactions with our Platform, ensuring responsible and respectful use of the Platform.

Users are expected to conduct themselves and engage with the Service in a manner that aligns with the values of inclusivity, respect, and constructive collaboration.

1. User Code of Conduct 

(a) Users must interact with the Service in a manner that is respectful, professional, and aligned with Setu’s mission to leverage technology to provide simplified and accessible legal information through the Setu Chatbot to persons from vulnerable communities.

(b) Offensive, obscene, abusive, discriminatory, or otherwise inappropriate language or behaviour is strictly prohibited. This includes interactions intended to provoke, manipulate, or degrade the quality of the Platform. 

(c) Users must not exploit the Platform in ways that undermine its mission or violate ethical principles, including but not limited to: 

i. Manipulating the Platform to produce harmful, misleading, or inappropriate outputs. 

ii. Deliberately misusing the Platform to create false or defamatory content. 

iii. Using the Platform to generate material that promotes hate speech, violence, or discrimination. 

iv. Developing content that violates any applicable laws or ethical standards. 

v. Using the Platform for malicious purposes, such as spreading misinformation or causing harm to individuals or communities. 

vi. Falsely representing that outputs generated by the Platform are of human origin when they are not. 

(d) Users must not input or transmit content that: 

i. Contains harmful, unlawful, defamatory, or otherwise damaging material. 

ii. Promotes violence, hate speech, discrimination, or harassment against any individual or group. 

iii. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation. 

iv. Infringes upon the privacy or intellectual property rights of others. 

v. Includes malware, viruses, or other harmful code intended to disrupt or damage the Platform. 

2. Use of Output by Users 

(a) Outputs should be used to inform constructive actions or decisions that align with the Platform’s mission provide simplified and accessible legal information through the Setu Chatbot to persons from vulnerable communities.

(b) Users must not use outputs for illegal, unethical, or harmful purposes, such as: 

i. Misrepresenting outputs as definitive or infallible, particularly in areas such as healthcare, policy-making, or financial or legal decisions. 

ii. Using outputs to justify actions that may cause harm to individuals, communities, or ecosystems. 

iii. Disseminating outputs in ways that mislead others or distort their original context. 

(c) Users should apply critical judgment and discretion when using outputs, acknowledging the inherent limitations of AI-generated insights. Outputs are intended as tools to support decision-making and must not replace human expertise or professional advice. 

(d) When sharing outputs publicly or within teams, users must: 

i. Provide appropriate context to avoid misinterpretation. 

ii. Attribute the insights to the Platform while noting its role as a supportive resource rather than a definitive authority. 

3. Inclusivity and Accessibility 

(a) Outputs and insights generated by the Platform should be applied in ways that bridge gaps in access to resources, information, and opportunities for marginalised or underserved populations. 

(b) Users are encouraged to contribute to the Platform’s mission by sharing ideas, feedback, and solutions that reflect a commitment to social justice, equity, and human dignity. 

4. Monitoring and Compliance 

(a) Setu reserves the right to monitor user interactions with the Platform to ensure adherence to these Guidelines. Any data collected during monitoring will be handled in compliance with Setu’s privacy policies and applicable data protection laws. 

(b) Users who violate these Guidelines may face corrective actions, including temporary or permanent suspension of access to the Platform. 

(c) Severe or repeated violations may result in Setu pursuing additional legal or remedial actions to protect the integrity of the Platform and its mission. 

(d) Users who identify violations of these Guidelines are encouraged to report them promptly to Setu at contact@setu.law. Details of such reports will be kept confidential unless disclosure is required by law or to comply with requests from authorities. 

5. Amendments and Updates

(a) Setu is committed to continuously improving the Platform and its ethical standards. These Guidelines will be reviewed and updated periodically to reflect best practices, legal developments, and user feedback. 

(b) Users are encouraged to provide constructive feedback to support the ongoing refinement of the Guidelines and the Platform’s broader mission to provide legal literacy for all.